Terms of sale

Vinaherb supplies businesses only. An account is verified against a trading business before pricing is released, and material is sold as an input for commercial use rather than for resale to consumers in the form supplied.

These terms apply to every quotation, order and shipment unless a signed sales contract for that shipment says otherwise. A buyer's own purchase-order terms do not apply merely because they were attached to an order.

Prices shown to a signed-in trade account are indicative and are not an offer. A binding price exists only in a written quotation issued by the trade desk for a stated product, form, grade, volume and delivery term.

Each quotation carries its own validity date. After that date it must be re-quoted: raw material prices, freight and exchange rates all move, and an expired quotation carries none of them.

An order exists when the trade desk confirms it in writing against a live quotation. Every SKU carries a minimum order quantity, shown in the catalog, and an order below it cannot be confirmed.

A confirmed order can be changed only by written agreement. Material already processed, packed or labelled to the order cannot be cancelled without covering the work done.

Material is sold against the written specification agreed for that order: species and botanical name, form and cut, and the parameters your process runs on. That specification, not a common name or a catalog photograph, is what the delivered lot is measured against.

A sample is representative of the material offered at the time it was drawn. Natural material varies between harvests and lots; a sample sets an expectation, and the agreed specification sets the obligation.

Sales are made EXW or FOB under Incoterms 2020 unless the quotation states another term. Risk and cost pass to the buyer at the point the agreed term specifies.

Delivery dates are estimates given in good faith and depend on harvest, processing and vessel availability. Vinaherb is not liable for delay caused by events outside its reasonable control, including harvest failure, port or customs action, and carrier delay.

Payment terms are agreed per customer rather than published as a single policy. The terms that apply to an approved account are shown in the account area after signing in, and are restated on the quotation for each order.

Title to the material passes on payment in full. Unpaid material remains the property of Vinaherb even after delivery, and an overdue account may have further shipments held until it is settled.

A certificate of analysis for the lot, and the export and origin documentation for the shipment, are issued with the order. Both are lot-specific. Documents are released to a verified trade account and are not published openly.

The buyer inspects material on arrival and notifies any claim in writing, with the lot code and supporting analysis, within the period stated in the sales contract for that shipment. A claim raised after the material has been processed, blended or repacked cannot be assessed against the lot as delivered.

Where a claim is upheld, Vinaherb replaces the affected material or credits its invoice value, at its option.

The buyer is responsible for compliance in the market the material is imported into: registration, permitted use, labelling, residue limits and any certification that market requires. Vinaherb supplies the documents listed above; it does not warrant that a product is admissible in a market it was not specified for.

Vinaherb makes no medicinal or health claim for any product. Nothing supplied is intended to diagnose, treat, cure or prevent any disease, and the buyer must not resell it as though it were.

Vinaherb's liability arising from any order is limited to the invoice value of the affected lot. Neither party is liable to the other for loss of profit, loss of contract or other indirect or consequential loss.

Nothing here limits liability that cannot be limited under the governing law.

These terms are governed by the law of Vietnam. A dispute the parties cannot settle between themselves is referred to the Vietnam International Arbitration Centre (VIAC) and decided under its rules, in English.

Where a signed sales contract names a different forum or law for that shipment, that contract governs.

These terms may be updated. The version that applies to an order is the one published when the order was confirmed.

Last reviewed 26 July 2026.

Anything here that has to work differently for your business is negotiable before an order rather than after one. Raise it with the trade desk.

Contact the trade desk →